You have 7 days, from the time that you receive your original painting in the mail, to decide to keep the painting or return the painting in its ORIGINAL condition for a full refund. All returned paintings must be shipped out by the buyer within 3 days after confirming with me via e-mail that the painting will be returned.
If you receive artwork you’ve purchased from Art by Cierra Rowe and are not satisfied, you have 7 days to contact me about your intention to return the painting and 3 days from the day you contacted me, to ship out the artwork.
------- PLEASE DON'T SHIP THE PAINTING BEFORE CONTACTING ME. -------
Communication is important, folks. No one likes a fuss, so lets work this out together and calmly!
If you do not notify me of your intent to return the work within 7 days of confirmation email or you do not ship the work within 3 days of notifying me you will unfortunately NOT be eligible for a refund. (Some exceptions will apply. Depending on the assessment of your particular situation.)
PLEASE FOLLOW THE BELOW GUIDELINES TO RETURN YOUR ORIGINAL UNDAMAGED PAINTING :
Repackage the painting using the original packaging materials used by me. If you have already discarded the original packaging, you will be solely responsible for purchasing packaging materials to send the painting back to me safely. (these costs will not be included in your refund)
After properly shipping the painting, e-mail me with its tracking details to confirm that the painting has been shipped. (scanned image of receipt or tracking numbers are sufficient)
Once the piece safely reaches me in its original condition, I will process your return and the full amount owed to you will be refunded. (minus shipping costs and customs fees)
IS YOUR PAINTING DAMAGED??
I do my very best to ensure that each painting is packaged as safely as possible for its journey to you but if your painting arrives damaged ensure that you take photos of the damaged artwork and/or packaging and contact me immediately to discuss the succeeding steps.
Thank you for your time and hopefully you won't need to visit this area to begin with!
Fraudulent buyers are not tolerated.